Refund & Cancellation Policy

This Refund & Cancellation Policy applies to any paid plan, subscription, or one-time purchase (“Services”) made through a product operated by Navtaar Labs (“Navtaar Labs”, “we”, “us”, or “our”), including Platerrr and Fee ManageAI. It should be read together with our Terms & Conditions. Products that are free to use, such as Showstop and Bunk AI, are not covered by this Policy as no payment is involved.

Where a specific Product presents its own refund or cancellation terms at checkout or sign-up (for example, a Platerrr merchant plan agreement), those Product-specific terms govern for that purchase to the extent they conflict with this Policy.

1. Subscriptions and billing

Paid plans are billed on the cycle (monthly, annual, or otherwise) selected at sign-up. Unless you cancel before the end of a billing cycle, your plan renews automatically and the applicable fee is charged for the next cycle.

2. How to cancel

You can cancel a paid plan at any time from the relevant Product’s account or settings page, or by emailing navtaarlabs@gmail.com with your account or business name. Cancellation stops future billing but takes effect at the end of your current billing cycle — you retain access until then.

3. Refunds

We do not generally offer refunds for:

• Partial use of a billing cycle after cancellation;
• Time or usage already consumed under a paid plan; or
• Change-of-mind cancellations after a renewal has been charged.

We will issue a full refund where:

• You were charged in error or charged twice for the same cycle;
• A payment was made fraudulently on your account, subject to verification; or
• Required by applicable Indian consumer protection law.

Refunds outside these situations may be considered at our discretion — for example, where a Product was unusable due to a fault on our end for a significant part of a billing cycle.

4. How to request a refund

Email navtaarlabs@gmail.com with the Product name, your account or business name, and the reason for the request. We will acknowledge your request within 3 business days and confirm the outcome in writing.

5. Refund timeline

Approved refunds are issued to the original payment method and typically reflect within 7–15 business days, depending on your bank or payment provider’s processing times, which are outside our control.

6. Non-refundable charges

Payment gateway, bank, or currency-conversion charges deducted by third parties are not refundable by us.

7. Disputes

If you disagree with a refund decision, you may escalate the matter in writing to navtaarlabs@gmail.com. Unresolved disputes will be handled in accordance with the dispute resolution process in our Terms & Conditions.

8. Changes to this Policy

We may update this Policy from time to time. Changes apply prospectively from the updated “Effective date” above and do not affect refund requests already resolved.

9. Contact us

For questions about this Policy, contact navtaarlabs@gmail.com.