Privacy Policy

This Privacy Policy explains how Navtaar Labs(“Navtaar Labs”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you visit https://navtaarlabs.online(the “Site”), engage us for services, or otherwise interact with us. This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), along with rules issued thereunder.

By using the Site or engaging our services, you consent to the collection and use of information as described in this Policy. If you do not agree with this Policy, please do not use the Site.

1. Information we collect

We may collect the following categories of information:

• Information you provide directly — such as your name, email address, phone number, company name, and the contents of any message you send us via a contact form, email, or during a client engagement.
• Product and account information — details you provide when signing up for or using one of our products (such as Platerrr or Fee ManageAI), including business or institution information, menus, order or fee data, and other content you submit, processed on your behalf to operate that product.
• Usage data — information collected automatically when you visit the Site, such as IP address, browser type, device information, pages viewed, and timestamps, typically via cookies and similar technologies (see Section 4).
• Communications — records of correspondence if you contact us, including for support or grievance redressal.

We do not knowingly collect sensitive personal data or information (as defined under the SPDI Rules, 2011) through the Site unless you voluntarily provide it, and only to the extent necessary for the purpose for which it was shared.

2. How we use your information

We use the information we collect to:

• Respond to enquiries and provide the services you request;
• Deliver, operate, and improve our products and the Site;
• Communicate with you about your project, invoices, or support requests;
• Comply with applicable legal and regulatory obligations;
• Detect, prevent, and address fraud, security, or technical issues; and
• With your consent, send updates about our work — you may opt out at any time.

3. Legal basis for processing

We process personal data on the basis of your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interest in operating and improving our business, consistent with the DPDP Act.

4. Cookies and tracking technologies

The Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control or disable cookies through your browser settings; doing so may affect some functionality of the Site.

5. How we share information

We do not sell your personal data. We may share information with:

• Service providers who support our operations (e.g. hosting, analytics, email, and payment processors), under contractual obligations to protect your data;
• Professional advisors (legal, accounting) where necessary;
• Law enforcement or regulatory authorities where required by applicable law or to protect our legal rights; and
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to equivalent confidentiality protections.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymised.

7. Data security

We implement reasonable security practices and procedures, including technical and organisational measures, appropriate to the nature of the information we process, to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, including the DPDP Act, you may have the right to:

• Access the personal data we hold about you;
• Request correction or updating of inaccurate or incomplete data;
• Request erasure of your personal data, where it is no longer necessary for the purpose it was collected;
• Withdraw consent at any time, without affecting prior processing;
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity; and
• Lodge a grievance with our Grievance Officer (see Section 11), and thereafter with the Data Protection Board of India, where applicable.

To exercise these rights, write to us at navtaarlabs@gmail.com.

9. Children’s privacy

The Site and our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Navtaar Labs is:

Krrish Gaurav
Navtaar Labs
Kalambagh Chowk, Muzaffarpur
Bihar 842001, India
Email: navtaarlabs@gmail.com

We will acknowledge and address grievances within 15 business days of receipt of a complaint.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Effective date” above. Your continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

13. Governing law

This Policy is governed by the laws of India, and any disputes arising under it will be subject to the exclusive jurisdiction of the courts of Muzaffarpur, Bihar.

14. Contact us

For any questions about this Privacy Policy, contact us at navtaarlabs@gmail.com.